Terms of service

Last updated: 16 September 2026 · Version 1.2

1. About these terms

Rated5 is a business-to-business (B2B) service. These terms apply to businesses ("you", "your business") that sign up to use Rated5, a digital food-safety diary for UK hospitality operators. Rated5 is operated by BB AI Limited ("we", "us", "our"), a company registered in England and Wales under company number 17441545, with its registered office at Astute House, Wilmslow Road, Wilmslow, England, SK9 3HP.

2. The service

Rated5 lets you record temperature checks, daily checklists, cleaning schedules, corrective actions, safe methods, training records and related food-safety documentation, structured around the FSA's Safer Food Better Business framework. It's a tool to support your food-safety record-keeping; it does not replace your business's own legal duty to comply with UK food-safety law, and using Rated5 doesn't transfer that responsibility to us.

3. Free trial

New accounts get a 14-day free trial with full access to the app. A payment card is required to start the trial, but you are not charged during the 14 days. If you don't cancel before the trial ends, your card is charged automatically for the plan (monthly or annual) and quantity of premises you selected at signup, and your subscription continues from that point under section 4 below.

If you cancel before the trial ends, you are not charged at all. Cancelling a trial takes effect immediately, and your account moves to the same paused, read-only state described in section 6, with no charge ever having been made.

4. Subscriptions and pricing

Rated5 is priced per premises, billed either monthly or annually, at the rate shown on our pricing page at the time you subscribe. All prices shown are the amount you pay: we are not currently VAT-registered, so no VAT is added at checkout.

Switching from monthly to annual billing takes effect immediately, with a prorated charge for the remainder of the current billing period. Switching from annual back to monthly takes effect at the end of your current annual period, since that period is already paid for. Adding an additional premises to an active subscription is billed on a prorated basis for the rest of the current period; removing one reduces your bill going forward with no refund for the current period.

5. Payment

Payments are processed by Stripe. We never receive or store your full card details, only the card brand, last four digits, and expiry date, for your own reference. A card is captured when your trial starts and is charged automatically at the end of the trial (see section 3) and on each renewal thereafter, unless you cancel first. If a renewal payment fails, your account keeps full access for a grace period while we attempt to recover payment; if it's not resolved within that window, the account is paused in the same way as a lapsed trial.

6. Cancellation

You can cancel at any time from Billing. If you cancel during your free trial, see section 3: you are not charged. If you cancel a paid subscription, it remains fully active until the end of the period you've already paid for, then moves to the paused, read-only state described below.

All fees are non-refundable, including partial months or years. Cancelling stops future billing, but the current billing period is never refunded. As a B2B service, no statutory consumer cooling-off period applies.

Cancelling does not delete your data. For 12 months after your subscription ends, the account owner keeps read-only access: they can view and export a complete copy of every record, for every premises, but no other role can log in and no new records can be created. Records are not automatically deleted after that 12-month window either; retention is reviewed on a case-by-case basis, and we'll contact the account owner before any data is permanently removed.

7. Acceptable use

You agree not to:

  • Use Rated5 for any business other than genuine food-safety record-keeping for your own premises
  • Attempt to circumvent, disable, or interfere with the security or integrity of the service
  • Enter knowingly false records, or attempt to falsify the immutability of the diary
  • Share your login credentials: every team member should have their own account

8. Availability

We aim to keep Rated5 available and reliable, but we don't guarantee uninterrupted access. Rated5 is provided "as is": we're not liable for losses arising from downtime, data loss, or service interruption beyond our reasonable control, except where the law doesn't allow us to exclude that liability.

9. Liability

To the fullest extent permitted by law, our total liability to you arising from your use of Rated5 is limited to the amount you've paid us in the 12 months before the claim arose. We're not liable for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Changes to these terms

We may update these terms from time to time. We'll update the "last updated" date above when we do, and tell you directly about any material change.

11. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms: support@rated5.app.